Lithium battery ek hazardous (dangerous goods) item hai, aur ek baar istemaal / fitting ke baad ise dobara bechna safe nahi hota (tampering ka risk). Isliye neeche ki policy lagu hai.
Return
Delivery ke baad return nahi liya jata — “pasand nahi aaya” ya “galat model order kar diya” jaise kaaran se bhi nahi. Order karne se pehle Battery Finder, product page ya WhatsApp par model zaroor confirm kar lijiye.
Replacement
- Battery mein manufacturing defect ho to invoice par likhi warranty ke hisaab se replacement / repair hota hai — dekhiye Warranty Policy.
- Transit mein damage ya galat item aaye to delivery ke 48 ghante ke andar unboxing video ke saath bataiye — check ke baad replacement diya jayega.
Refund
Delivery ke baad refund nahi hota. Sirf in haalaton mein paisa wapas milta hai:
- Order dispatch hone se pehle cancel karne par — poora paisa.
- Payment kat gaya par order nahi bana (payment fail / double payment) — poora paisa.
- Hum order deliver nahi kar paaye ya item stock mein nahi hai — poora paisa.
Refund usi payment method par (UPI / card / netbanking) 5–7 working days mein jaata hai. Bank ke hisaab se thoda zyada time lag sakta hai.
Cancel kaise karein
Dispatch se pehle WhatsApp ya customer care +91 97127 36995 par order number ke saath bataiye.
JUTHERA GREEN PVT LTD (OPUS Battery) · GSTIN 24AAFCJ5757K1Z7 · 46, Ekta Industrial Estate, Naroda GIDC, Ahmedabad, Gujarat – 382330 · Customer care +91 97127 36995 · Email: opusbattery@gmail.com